Soft Reset HTC One M9

Learn how to perform a soft reset on your HTC One M9. A soft reset is useful if you’re having minor control issues on your device. The following steps will help you soft reset your M9.

Before we move into the tutorial, here are a few things that you ought to know about soft resetting your HTC One M9.

Soft Reset

What the Soft Reset is

What is a Soft Reset? The Soft Reset is the easiest reset to perform on a mobile phone. To Soft Reset a phone is to simply power cycle the device, to power it off and then to power it back on.

How to do a Soft Reset

Some phones have a restart option which will allow the phone to power off and power back on by itself. Some older phones may only offer the power off or power down feature and the phones operator will have to power the phone on manually once it’s completely powered off.

What the Soft Reset does

The soft reset can actually solve many simple problems on mobile phones, especially when the phone has been on for a long period of time and has not been power cycled for a while.

Issues that can be solved by performing a Soft reset include but are not limited to:

  • Not receiving messages, both text and picture messages.
  • Cannot receive calls.
  • Cannot make calls.
  • Lag or sluggishness.
  • Not receiving emails.
  • Cannot send files.
  • Audio issues.
  • Incorrect settings.
  • Incorrect time being displayed.
  • Responsive issues with touch screens or when navigating the phone.
  • Network related issues.
  • Minor software related issues.
  • And many more minor issues can be solved by Soft Resetting a mobile phone.

A Soft Reset DOES NOT delete anything from your HTC One M9 and causes no loss of information from the device.

Tips about Soft Resets

Soft Resets are the FIRST step in trying to resolve phone related issues, on both standard and basic phones as well as smartphones, and can solve many types of software related problems.

When performing a Soft Reset be sure that the phone remains powered off for at least 10 seconds before it is powered back on.

It’s never a bad idea to get into the good habit of powering off your mobile phone for a few minutes at least once every few days. This can help contribute to a nice, happy, and efficient working cell phone.


The Soft Reset: The most basic reset which can solve many minor issues that can occur throughout the use of your One M9. The Soft Reset should be the first reset and often the first step in troubleshooting when attempting to fix an issue on your M9. This reset is simply power cycling the cell phone turning it off and then back on. The Soft Reset does not cause any loss of data on the phone.

Soft Reset the HTC One M9

A soft reset will simply reset your device in the event that it has become frozen or unresponsive. It will not erase data from the device.

  • Press and hold the “Volume Up” and “Power” button simultaneously until the device powers off. Once powered off, press and hold “Power” for 3 seconds to turn the device back on.

You HTC device should now be working like normal. In the event that it does not go as planned and you’re still having control issues with the device then you probably need to perform a hard reset. Luckily there is a guide for that also. You can read it here.

Add Comment

As an Amazon Associate, earns from qualifying purchases.