How To Reset A Frozen Samsung Galaxy S9

Sometimes, your Galaxy S9 screen freezes. It does not respond to taps. And, pushing the buttons do nothing. If your Samsung Galaxy S9’s screen has frozen at a white screen or black screen, here’s what to do.

Power Off

  • Press and hold the power button on your Galaxy S9 for about 30 seconds.
  • Does the option to “Power Off” appear? If it does, use it to power off your Galaxy S9.
  • If not, hold the power button a while longer to force restart your S9.


  • Press and hold down both the “Power” and “Volume Down” buttons until the S9 resets
  • Release the buttons once the screen changes.
  • Maintenance Boot Mode” should appear.
  • Use the volume buttons to toggle the selection to “Normal Boot”.
  • Choose the selection by pressing the “Power” button.

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Things To Know

What Causes S9 Screen To Freeze?

There are several reasons why your Galaxy S9 screen may freeze up. For example, poorly written or outdated applications is one reason. 

Also, running too many apps or playing a resource intensive game can cause the issue.

Do I Lose Data If I Reset My S9?

No. The Galaxy S9 soft reset outlined above does not erase any data. However, always be sure to backup your data in case something goes awry.

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